ICT Infrastructure

What is it?

A service that provides users with the ability to enhance and ensure the availability of their company’s services that depend on technological infrastructure, through proactive and dynamic monitoring that allows for agile responses from all involved areas, thanks to alerting, reporting, and automatic incident opening capabilities.

This ensures that the intervention areas have specific views tailored to their technical, executive, or geographical needs through a unified platform that guarantees the best user experience.

ICT Infrastructure
ICT Infrastructure
Benefits

Management, monitoring, and optimization of your infrastructure performance, ensuring its availability.

Improvement of SLAs and user experience.

Minimization of service interruptions.

Sophisticated monitoring of your company’s critical services.

Continuous management and administration of IT, 24 hours a day.

Increased administrative efficiency and productivity, reducing risks in key projects.

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As a Managed Service

What does it include?

Unified view by service rather than by silos for all areas.

Specialized views by profile and area.

Root cause analysts.

Impact analysis.

Real-time alerting.

Automatic ticket opening.

Customized and automated reporting.

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Improves and ensures the availability of your business services.